Building Operations Designation

The Building Operations Designation (BOD) Program is being developed with direct input and support from real estate industry professionals, consultants, and recognized product and service providers.   

Our goal is to provide Building Operations professionals with relevant information that will help advance their overall skills and knowledge, allow them to work at their personal best, prepare them to select then liaise with product/service suppliers, remain informed on new and emerging technologies and applicable regulatory and legislative requirements impacting the operations of buildings.

The overall designation granted to a Building Operations professional will require the completion of all BOD Program certificates or, in lieu of a given certificate, the completion of other licenses or programs that are acknowledged as meeting MEC Real Learning’s BOD Program requirements. Each BOD Program certificate will consist of a series of modules that will be delivered in an engaging, interactive, and unique fashion, including in-line knowledge checks and final test questions per certificate. The BOD Program will be available in English and French, and other languages based on demand.

If you wish to register yourself or sign up your team please contact Chuck Nervick at chuckn@mediaedge.ca

Building Operations Designation Certificate Curriculum

Building Operations professionals will gain an understanding of the importance of well-maintained water systems through effective water treatment. They will learn about the impact water has on the various systems of a building, potential health issues, maximizing equipment operational efficiencies, conducting tests, and maintaining systems to ensure maximum efficiencies in the utilization of resources such as electricity, gas and water.

Building Operations professionals connect daily with a variety of professionals such as tenants, suppliers, consumers, and staff members. As the face of building management, it is critical that Building operations professionals understand the important elements that comprise customer service. This certificate will provide details on various types of personalities, the importance of customer service, how best to communicate, the importance of de-escalating tense situations, and effective follow-up.
Module content includes, but is not limited to understanding important elements such as ethics, listening, change management and personality types.

Through this certificate, Building Operations professionals will gain an understanding of the importance of the various resources that may be available to them on the path to reaching Net-Zero. The knowledge path includes defining carbon – Definitions, Visuals, graphs, etc. and carbon’s impact and why it needs to be reduced related to the environment. Building Operations professionals will learn reporting standards, climate adaptation and operational resilience making a connection between energy efficiency and decarbonization.

Building Operations professionals will gain an understanding of safe working practices and procedures and be able to identify the location of all safety equipment. They will be able to identify and rectify all unsafe situations and utilize emergency safety equipment and the requirement for the completion of appropriate incident reporting. They will be able to safely use all tools and equipment required of a Building Operations professional. Effectively communicating Health & Safety programs to tenants, suppliers, staff, visitors, will also be covered within this certificate.

Building Operations professionals will gain and understanding of how smart buildings work and the different technologies used within them. They will learn the impact these various technologies have on occupants and operators; how maintenance and systems upkeep has been influenced by the integration of these technologies and the future possibility and advancements that can come from Smart Building technology.
The integration of these systems under the control of a central system will be illustrated in relationship to how it improves tenant comfort, building operational efficiency, and a reduction in energy demand. Security implications and the need for platform maintenance will be discussed as well as the need to be able to manage the buildings systems in the event of emergency without system controls.

Building Operations professionals will gain a working understanding of project management within commercial real estate, including definitions and responsibilities, processes and scope, a start-to-finish run-through of managing a project, the difference between maintenance and capital projects, the overall role of the Building Operations professional, project management as a career, and more. Building Operations professionals will learn how to manage and monitor work performed in their buildings. This certificate provides the foundational knowledge to manage, co-ordinate and monitor a project from initiation to completion, so that it complies with all regulatory requirements and corporate policies.

Building Operations professionals will be able to identify the required cleaning protocols necessary for a clean and safe environment. They will be able to monitor the performance of contract cleaners by understanding contractual service standards and appropriate cleaning protocols necessary for individual buildings. By understanding protocols, they will understand health and safety issues around the use, selection and storage of appropriate chemicals and environmentally safe alternatives and be able to identify then rectify unsafe working situations.
The certificate will also outline the common cleaning equipment, tools, disinfectants, and chemicals used to keep buildings clean and safe; the new and existing technologies present in the janitorial and housekeeping industry; special projects and infection prevention planning, and key health and safety advice from reliable and viable sources.
This certificate focuses on cleaning rather than maintenance.

Building Operations professionals will gain an understanding of roof types and materials and be able to inspect, maintain and follow required safety procedures while on a roof. They will also get a clear understanding of how the building operations professional, roofing consultant and contractor can work together to diagnose issues and address challenges. Modules will provide instruction on all rooftop devices and create a plan to safely inspect for deficiencies requiring maintenance.

This certificate is designed to enable Building Operations professionals to better understand how security works in a typical commercial property. If the Building Operations professional has a strong knowledge of the security solutions on-site, a better quality security solution is achieved. This certificate will provide details on Security Systems and Manpower Services. Key takeaways include how to understand how people, process and equipment are assembled in groups that will make it easier for the Building Operations professional to deliver maximum satisfaction for all tenants, their employees as well as risk management and the security management function.

Building Operations Professionals will learn to visually inspect exterior grounds and interior environments to identify deficiencies requiring repair. They will be able to conduct minor repairs to fasteners, drywall, flooring, etc. to ensure safe utilization of the environment. They will learn to identify potential hazards and follow corporate policies regarding tenant and public safety while conducting repairs. They will be able to identify components, and operate and perform required start-up and shut-down procedures for the building’s irrigation systems. They will understand the various types of roofs, be able to inspect and follow required safety procedures while on a roof. This certificate will provide you with a high-level understanding of how best to carry out routine and emergency maintenance and repairs on both the exterior and the interior of your commercial buildings. You will learn how to complete visual non-intrusive inspections of grounds, the building envelope, and building interiors to identify hazards and deficiencies requiring repair. You will also learn how to identify components, how they operate, and their maintenance requirements, as well as how to implement required preventative maintenance programs (PMPs).

Currently in Development

Building Operations Professionals will gain a foundation of knowledge about air conditioning, air handling and air ventilation systems and components. Modules are structured to provide an understanding of commercial ventilation systems and their components – such as filters, fans, belts and other standard components. They will also discover how regular maintenance improves system efficiency, reduces operating and ownership costs, and conserves energy. Course content also includes recent innovations in ventilation, which can reduce energy consumption, cost, and your building’s carbon footprint.

Building Operations professionals will gain an understanding of the different types of heating systems, how to adjust, visually inspect, test and calibrate temperatures, record, monitor and analyze resulting data to ensure peak operating efficiencies making living and working environments like offices, multi-tenant residential buildings, other commercial facilities safe, and comfortable. This certificate will also cover the various controllers and integrations involved in the automation and operations of heating systems in order to operate and maintain the systems so they operate sustainably, and efficiently, utilizing the least amount of resources of electricity, gas or water.

Building operations professionals will gain the required knowledge of the different cooling systems and components, and how to ensure efficient and sustainable operations. This includes training and awareness of how to operate, maintain and troubleshoot the systems effectively. This certificate program provides foundational knowledge about effective seasonal system opening and closing requirements. Building Operations professionals will gain an understanding of cooling system components and their role in system operations and learn how to schedule and conduct important tests, interpret results, and adjust system settings. Key elements include building best practices for working with preventative maintenance service providers.

Building Operations Professionals will gain a high-level understanding of how best to operate and maintain all vertical transportation units within your building. You will learn how to complete visual non-intrusive inspections of grounds, the building envelope, and building interiors to identify hazards and deficiencies requiring repair. You will also learn how to identify components, how they operate, and their maintenance requirements, as well as how to implement required preventative maintenance programs (PMPs). The certificate will specifically review systems that carry people; elevators and escalators, systems which are of critical importance in many buildings and their maintenance and operations is highly regulated as there are serious impacts in the event of failure that could result in serious injury or death of those involved.

Through this certificate, Building Operations professionals will gain an understanding of how to operate, maintain an energy-efficient sustainable commercial facility and Develop an understanding of the basics of energy and where it comes from, the various typically energy-using systems that make up a typical commercial facility, and many of the factors that affect the energy consumption and performance of these systems. They will learn many techniques needed for oversight on energy management in a commercial facility, including how building systems use energy; and how to record, report, and optimize energy use. Knowledge on how to benchmark and certify buildings and how to operate more sustainably now and in the future are key modules in this certificate.

Building Operations Professionals will learn how to identify, describe and locate fire suppression systems, follow emergency system procedures, and required shutdown procedures. They will be able to visually inspect and perform required maintenance on fire suppression, and emergency electrical systems, assisting in conducting fire drills and coordinating requirements with fire departments. The set of learning modules include such diverse elements as types of suppression systems, emergency systems integration and fire dampers and doors.

Building Operations professionals will understand what Building Automation Systems (BAS) are, their purpose, how they work and what pieces of equipment and components they control. Identify and be able to locate all control system devices within a building, and understand the schematics to locate components and respond to emergency shut-off procedures. They will be able to utilize the data to monitor the performance of systems to determine control efficiency and identify malfunctions requiring minor adjustments or service calls by experts. Modules included in the certificate also outline how to maintain and adjust control systems and calibrate them based on preventative maintenance schedules, as well as record data in computer systems and prepare trend assessments to monitor system efficiencies.

Building Operations Professionals will be trained to identify various types of lighting, their application and their impact on the overall energy consumption of their building. They will be able to make minor adjustments and repairs to lighting devices and assess the need for appropriate maintenance or repairs. They will be able to review their building’s lighting needs and their impact on energy consumption while working with contractors to determine improvements that can be made to their buildings, to reduce energy consumption.

Building Operations professionals will be trained to identify various types of renewal energy systems, their application and the impact they can have on the overall energy consumption of a building. They will be able to review their buildings’ energy needs in relationship relation to utilizing renewable energy systems and co-generation as well as working with a contractor to determine improvements that can be made to their buildings, utilizing a renewal energy system to reduce consumption.

Building Operations professionals will learn the basis of electricity and safety procedures in maintaining and operating electrical systems. Foundations will include inspecting and monitoring electrical systems and following electrical lock out/tag in procedures of all electrical systems, and how to follow proper maintenance procedures. They will learn now to read and understand electrical diagrams to identify locations of panels, devices and shut-off points and follow safety procedures in emergency situations while waiting for qualified electricians to respond. Importantly, Building Operations professionals will become familiar with the safety protocols and the role of the Building Operations professional.

Building Operations professionals will gain a foundational knowledge of all plumbing systems, components and their operations to allow them to best monitor and operate at maximum efficiencies the performances of a buildings water system, how to conduct minor/ temporary repairs, assess operational effectiveness, schedule and manage effective maintenance schedules to ensure continuous operations and understand the critical functions and inherent risks. The certificate content includes an outline of the key reasons for Health and Safety, tenant and worker comfort, and solutions likely to require approval and input from licensed professionals beyond basic repair. Important modules cover efficiencies, functions and application of plumbing system components for potable and non-potable water supplies system such as domestic water, hot water, drain-waste-vent (DWV), piping systems, valves, faucets and taps, gauges, washroom components, circulating pumps and tanks.

Building Operators require basic math to make on-the-job calculations. Calculating area, perimeters and volume enables them to order supplies and determine quantities of supplies to complete work. The ability to convert between modes of measurement, use imperial and metric systems and perform algebraic equations with unknowns is key to performing some of the required competencies.

For additional information on the Building Operations Designation Program, please contact us here.

The BOD Program offers Building Operations professionals 22 certificates, each comprised of 8 modules. Use this link to Learn More about our Certification Standards